What we say about Impression Technology is far less important
than what our clients say about our products and our performance
on their projects. We’re pleased to share the following
with you:
“During the past year Impression Technology implemented
their iCapture system for the Tax Section of the State of Oregon
Employment Department. The quality of the system speaks for itself.
The recognition capabilities far surpass our expectations. But
what is even more important to us, is the quality of customer
service that each and every individual from Impression provided.
They proved themselves very technically competent while at all
times treating the customer as king. Through every phase of the
project (design, testing, training, implementation, maintenance)
we were witness to professionalism at the highest level. We were
lucky to have worked with such an exceptional group of people.
They were awesome!” Jayne Martin, Manager,
Tax Special Projects Unit, Oregon Employment Department
“In addition to replacing outdated OCR programs, iCapture
has given Wyoming Department of Employment’s Employment
Tax Division improved flexibility, full testing functions, an
easy to maintain, user-friendly system, and functionality connected
to two different mainframe programs and imaging systems. The ability
to train new staff in a test environment, at no additional cost,
has improved internal efficiencies. The Impression staff were
clearly dedicated to meeting our business needs, committed to
providing a quality product and easy to work with. A side effect
of this project was an increase in the amount of snow Wyoming
received while Impression staff were on site, a much needed commodity
during times of drought. (An inside joke. Impression staff have
a great sense of humor.)” Wendy Tyson, Department
Administrator, Employment Tax Division, State of Wyoming.
“I have had the opportunity to work with Impression
Technology staff and products this past year. They have been very
responsive to our needs and have always exceeded our expectations.
They have been very interested in developing a product and relationship
with their customers that will stand the test of time. They have
offered good advice and excellent support on every issue we have
encountered. It is very comforting to know that we have them standing
behind us as we move forward in our efforts to streamline our
business and move ever closer to our processing goals. I recommend
that if you have an opportunity to work with them, try them, you
will not regret it”. Mel Kirpes, Operations
Manager, State of Washington Department of Revenue
“While I was at EDD, I worked with Impression on a
$60 million dollar imaging project. We found the Impression expertise
critical to our success. They had the customer in mind throughout
the entire duration of the project and were a pleasure to work
with. I highly recommend Impression Technology”. Josetta
Bull, former CIO of State of California, Employment Development
Department
“Impression Technology has provided us with a very
functional data capture solution. The software has been easy to
maintain and designed to be user-friendly. This allows new staff
to become productive quickly. The Impression development staff
were easy to work with, interested in meeting our business needs,
and committed to delivering a quality product. They did not hesitate
to provide their technical expertise to help us overcome implementation
obstacles during the life of our project.” Randy
Oliver, Division Manager, Tax Processing and Accounting Division,
State of California, EDD
“The iCapture suite of data capture products is without
equal when it comes to the ability to rapidly develop, test and
deploy new data capture applications or significantly enhance
existing applications. Based on comparison in dozens of OCR data
capture solutions, this toolset prepares customers to successfully
navigate the path from concept to production in less than half
the time required for other leading data capture solutions. The
product suite is far more full featured from an administrative
standpoint, with superior workflow for managing working inventories
that put managers better in control of processing workloads.”
Peter Nellius, President, TaxIT Advisory Services
“The change to the Impression software at EDD helped
the project greatly. Since over 35% of our projected savings came
from the data capture arena the installation and integration of
the software helped enable us to make our projected forecast.
Some additional gains were maintenance savings over the old software
of $1,000,000 over 5 years, the new Impression software did not
require as much hardware to run, bottlenecks were improved, increased
reliability and customer satisfaction….the customer loved
the product and were extremely pleased with the Impression staff.”
Martin Gremer, Senior Project Controller, Unisys Corporation
